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Email + Website Services Unavailable

Back Posted on 22 Apr 2014

Email + Websites Unavailable due to storage device failure - now resolved.

Platform: Cloud One
Start Date & Time (GMT): Tuesday 22 March 2014, 1611
End Date & Time (GMT): Tuesday 22 March 2014 1818

Description of issue

The Cloud One server became unavailable late this afternoon.  Engineers identified an issue with one of the storage devices and resolved it in a little over two hours.

Services affected

Website, email and database servers.

Impact

Websites were unavailable for the duration of the issue.  Email could not be sent through my SMTP Server which is used by the majority of users.  Incoming mail should be queued for retry by sending servers, senders should be notified of delay by their own mailserver, no incoming mail should be lost.