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Network outage

Back Posted on 11 Nov 2016

Network issue affecting the CUBE-DS-1562 server.

Overview

Location: London City Data Centre
Start Date & Time (GMT): 13 February 2017, 1630
End Date & Time (GMT): 13 February 2017, 1650

Description of Issue

All services on the CUBE-DS-1562 server were unresponsive for 20 minutes.

Data centre engineers confirmed no issues on their network or the hypervisor.

Initial investigation pointed at the Nameserver and CDN provider but they also report no issues.

All services are now responding as normal suggesting a network routing issue outwith our control.